Willowbrooke Court at Azalea Trace
10100 Hillview Dr, Pensacola, FL 32514
Willowbrooke Court at Azalea Trace is a nursing home in Pensacola, Florida. This page lists the citations, fines and star ratings that CMS publishes for it. Each one has a date and a link to CMS.
CMS star ratings
- 5 of 5CMS overall star rating
- 5 of 5CMS health inspection star rating
- 5 of 5CMS staffing star rating
- 3 of 5CMS quality measures star rating
Facts from CMS
- Phone
- (850) 478-5200
- Last standard health inspection
- August 7, 2025 (1 year ago)
- Certified beds
- 24
- Residents per day, on average
- 11.3
- Ownership type
- Non profit - Corporation
- Legal business name
- Acts Retirement-Life Communities INC
- Chain
- Acts Retirement-Life Communities
- Takes part in
- Medicare and Medicaid
Fewer health citations than the Florida average (0 vs 20).
Inspections, fines and changes
This list shows every citation and fine in CMS's current data, which covers about the last three years. It also shows changes CMS made to this home's ratings and records.
CMS update of October 28, 2026
Star rating
The CMS quality measures star rating changed from 2 of 5 to 3 of 5.
CMS update of July 29, 2026
Star rating
The CMS quality measures star rating changed from 4 of 5 to 2 of 5.
CMS update of April 29, 2026
Star rating
The CMS quality measures star rating changed from 5 of 5 to 4 of 5.
CMS update of February 25, 2026
Staffing
Total nurse staffing reported to CMS went from 5.8 to 4.9 hours per resident per day.
CMS update of July 30, 2025
Star rating
The CMS quality measures star rating changed from 3 of 5 to 5 of 5.
CMS update of May 28, 2025
Star rating
The CMS health inspection star rating changed from 4 of 5 to 5 of 5.
CMS update of April 30, 2025
Star rating
The CMS overall star rating changed from 4 of 5 to 5 of 5.
Star rating
The CMS staffing star rating changed from 4 of 5 to 5 of 5.
Star rating
The CMS quality measures star rating changed from 4 of 5 to 3 of 5.
CMS update of February 26, 2025
Star rating
The CMS quality measures star rating changed from 2 of 5 to 4 of 5. CMS changed how it scores this rating for many homes at once.
Staffing
Total nurse staffing reported to CMS went from 5.8 to 5.0 hours per resident per day.
CMS update of October 30, 2024
Star rating
The CMS quality measures star rating changed from 3 of 5 to 2 of 5.
CMS update of May 29, 2024
Star rating
The CMS overall star rating changed from 2 of 5 to 4 of 5.
Star rating
The CMS health inspection star rating changed from 2 of 5 to 4 of 5.
CMS update of April 25, 2024
Star rating
The CMS quality measures star rating changed from 4 of 5 to 3 of 5.
CMS update of January 31, 2024
Star rating
The CMS overall star rating changed from 3 of 5 to 2 of 5.
Star rating
The CMS staffing star rating changed from 5 of 5 to 4 of 5.
3 citations
Fire safety inspection on May 3, 2023
CMS lists this as a standard inspection.
Citation K0324. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
Provide properly protected cooking facilities.
CMS lists it as corrected on July 24, 2023.
Citation K0363. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
Install corridor and hallway doors that block smoke.
CMS lists it as corrected on July 24, 2023.
Citation K0761. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
CMS lists it as corrected on July 24, 2023.
Owners and managers
CMS lists these owners and managers for this home. Names are as CMS writes them.
- ACTS RETIREMENT SERVICES, INC5% or greater direct ownership interest · 100% · since 08/01/2012
- ACTS ACQUISITION AND DEVELOPMENT COMPANY LLCIndirect ownership interest · not applicable · since 12/31/2022
- ACTS ALLIANCE MANAGEMENT LLCIndirect ownership interest · not applicable · since 12/31/2022
- ACTS COMMUNITIES OF MARYLAND, INC.Indirect ownership interest · not applicable · since 04/01/2019
- ACTS LEGACY FOUNDATION, INC.Indirect ownership interest · not applicable · since 12/31/2022
- ACTS SIGNATURE COMMUNITY SERVICES INCIndirect ownership interest · not applicable · since 12/31/2022
- BONITA SPRINGS RETIREMENT VILLAGE INCIndirect ownership interest · not applicable · since 11/01/2024
- MEASE LIFE INCIndirect ownership interest · not applicable · since 10/01/2023
- ACTS MANAGEMENT SERVICES, INC.Operational/managerial control · not applicable · since 08/01/2012
- ACTS RETIREMENT-LIFE COMMUNITIES INCOperational/managerial control · not applicable · since 01/01/2012
- ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT, LLCOperational/managerial control · not applicable · since 12/31/2022
- AHERN, SUSANOperational/managerial control · not applicable · since 01/01/2020
- CHRISTIANSEN, KARENOperational/managerial control · not applicable · since 08/01/2012
- FOX, GLENNOperational/managerial control · not applicable · since 01/01/2017
- GRANT, GERALDOperational/managerial control · not applicable · since 08/01/2012
Questions
When was Willowbrooke Court at Azalea Trace last inspected?
CMS lists August 7, 2025 as the date of its most recent standard health inspection.
How many citations (violations) does Willowbrooke Court at Azalea Trace have?
CMS lists 0 health citations. CMS also calls these deficiencies.
Has Willowbrooke Court at Azalea Trace been fined?
CMS lists no fines for this home in the past three years.
What is the CMS star rating of Willowbrooke Court at Azalea Trace?
Its CMS overall star rating is 5 of 5.
Is Willowbrooke Court at Azalea Trace a Special Focus Facility?
No. CMS does not list it as a Special Focus Facility or a candidate.
Other nursing homes in Pensacola
- Arabella Health & Wellness of Pensacola
- Arcadia Rehabilitation by Harborview
- Aviata at University Hills
- Bayside Health and Rehabilitation Center
- Coral Bay at Pensacola, LLC
- De Luna Health and Rehabilitation Center
- Gulf Valor Rehabilitation by Harborview
- Havens at Pensacola, the
- Life Care Center of Pensacola
- Olive Branch Health and Rehabilitation Center