Nursing Home Alerts

Regency Care

2120 West Washington, Springfield, IL 62702

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Regency Care is a nursing home in Springfield, Illinois. This page lists the citations, fines and star ratings that CMS publishes for it. Each one has a date and a link to CMS.

This page uses data from the Centers for Medicare & Medicaid Services (CMS), published on October 28, 2026. CMS updates its data about once a month.

CMS star ratings

Facts from CMS

Phone
(217) 793-4880
Last standard health inspection
May 29, 2026 (5 months ago)
Certified beds
99
Residents per day, on average
87.9
Ownership type
For profit - Limited Liability company
Legal business name
Rutledge-Regency Operations, LLC
Chain
Heritage Operations Group
Takes part in
Medicare and Medicaid

More health citations than the Illinois average (40 vs 38).

Inspections, fines and changes

This list shows every citation and fine in CMS's current data, which covers about the last three years. It also shows changes CMS made to this home's ratings and records.

  1. CMS update of October 8, 2026

    • Fine

      CMS changed the fine from February 17, 2026 from $37,310 to $24,252.

  2. 2 citations

    Health inspection on August 10, 2026

    CMS lists this as a complaint inspection.

    Severity G is the second-highest of CMS's four levels. It means a resident was harmed.

    285 of 664 Illinois homes (43%) got a citation at the actual harm level in 2026.

    • Citation F0690. Severity G: actual harm, isolated.

      The rule CMS cited: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

      CMS lists it as corrected on August 26, 2026.

      CMS has cited this home for F0690 5 times since 2024.

    • Citation F0755. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

      CMS lists it as corrected on August 26, 2026.

    See this home on CMS Care Compare

  3. CMS update of July 29, 2026

    • Star rating

      The CMS staffing star rating changed from 2 of 5 to 1 of 5.

  4. 7 citations

    Health inspection on May 29, 2026

    CMS lists this as a standard inspection.

    • Citation F0761. Severity F: potential for more than minimal harm, widespread.

      The rule CMS cited: Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

      CMS lists it as corrected on June 15, 2026.

      CMS has cited this home for F0761 3 times since 2024.

    • Citation F0812. Severity F: potential for more than minimal harm, widespread.

      The rule CMS cited: Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

      CMS lists it as corrected on June 15, 2026.

      CMS has cited this home for F0812 3 times since 2024.

    • Citation F0880. Severity F: potential for more than minimal harm, widespread.

      The rule CMS cited: Provide and implement an infection prevention and control program.

      CMS lists it as corrected on June 15, 2026.

      CMS has cited this home for F0880 3 times since 2024.

    • Citation F0677. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide care and assistance to perform activities of daily living for any resident who is unable.

      CMS lists it as corrected on June 15, 2026.

      CMS has cited this home for F0677 2 times since 2025.

    • Citation F0688. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

      CMS lists it as corrected on June 15, 2026.

    • Citation F0689. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

      CMS lists it as corrected on June 15, 2026.

      CMS has cited this home for F0689 5 times since 2023.

    • Citation F0690. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

      CMS lists it as corrected on June 15, 2026.

    See this home on CMS Care Compare

  5. 1 citation

    Fire safety inspection on May 29, 2026

    CMS lists this as a standard inspection.

    • Citation K0374. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Install smoke barrier doors that can resist smoke for at least 20 minutes.

      CMS lists it as corrected on July 20, 2026.

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  6. CMS update of May 27, 2026

    • Ownership

      CMS lists this home under a new chain.

  7. CMS update of April 29, 2026

    • Star rating

      The CMS staffing star rating changed from 1 of 5 to 2 of 5.

  8. CMS update of February 25, 2026

    • Star rating

      The CMS staffing star rating changed from 2 of 5 to 1 of 5.

  9. 1 citation

    Health inspection on February 17, 2026

    CMS lists this as a complaint inspection.

    Severity G is the second-highest of CMS's four levels. It means a resident was harmed.

    285 of 664 Illinois homes (43%) got a citation at the actual harm level in 2026.

    • Citation F0689. Severity G: actual harm, isolated.

      The rule CMS cited: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

      CMS lists it as corrected on March 3, 2026.

    See this home on CMS Care Compare

  10. Fine

    February 17, 2026 (8 months ago)

    CMS fine of $24,252 on February 17, 2026.

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  11. CMS update of December 15, 2025

    • CMS abuse icon

      CMS removed its abuse icon from this home.

  12. CMS update of November 20, 2025

    • Star rating

      The CMS health inspection star rating changed from 1 of 5 to 2 of 5. CMS changed how it scores this rating for many homes at once.

    • Star rating

      The CMS staffing star rating changed from 1 of 5 to 2 of 5.

    • Fine

      CMS changed the fine from September 25, 2024 from $92,241 to $100,276.

  13. CMS update of July 30, 2025

    • Star rating

      The CMS health inspection star rating changed from 2 of 5 to 1 of 5. CMS changed how it scores this rating for many homes at once.

    • Star rating

      The CMS staffing star rating changed from 2 of 5 to 1 of 5.

    • Staffing

      Total nurse staffing reported to CMS went from 3.3 to 2.9 hours per resident per day.

    • Fine

      CMS changed the fine from September 25, 2024 from $90,253 to $92,241.

  14. Payment stopped

    April 16, 2025 (1 year ago)

    CMS stopped payment for new admissions from April 16, 2025, for 10 days.

    See this home on CMS Care Compare

  15. 17 citations

    Health inspection on March 13, 2025

    CMS lists this as a standard inspection.

    Severity G is the second-highest of CMS's four levels. It means a resident was harmed.

    362 of 664 Illinois homes (55%) got a citation at the actual harm level in 2025.

    • Citation F0550. Severity G: actual harm, isolated.

      The rule CMS cited: Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

      CMS lists it as corrected on April 7, 2025.

    • Citation F0804. Severity F: potential for more than minimal harm, widespread.

      The rule CMS cited: Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

      CMS lists it as corrected on April 7, 2025.

      CMS has cited this home for F0804 3 times since 2023.

    • Citation F0812. Severity F: potential for more than minimal harm, widespread.

      The rule CMS cited: Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

      CMS lists it as corrected on April 7, 2025.

    • Citation F0690. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

      CMS lists it as corrected on April 7, 2025.

    • Citation F0761. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

      CMS lists it as corrected on April 7, 2025.

    • Citation F0623. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

      CMS lists it as corrected on April 7, 2025.

    • Citation F0625. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

      CMS lists it as corrected on April 7, 2025.

    • Citation F0655. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

      CMS lists it as corrected on April 7, 2025.

    • Citation F0657. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

      CMS lists it as corrected on April 7, 2025.

    • Citation F0677. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide care and assistance to perform activities of daily living for any resident who is unable.

      CMS lists it as corrected on April 7, 2025.

    • Citation F0684. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide appropriate treatment and care according to orders, resident’s preferences and goals.

      CMS lists it as corrected on April 7, 2025.

    • Citation F0686. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide appropriate pressure ulcer care and prevent new ulcers from developing.

      CMS lists it as corrected on April 7, 2025.

    • Citation F0689. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

      CMS lists it as corrected on April 7, 2025.

    • Citation F0698. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide safe, appropriate dialysis care/services for a resident who requires such services.

      CMS lists it as corrected on April 26, 2025.

    • Citation F0700. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

      CMS lists it as corrected on April 7, 2025.

    • Citation F0760. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure that residents are free from significant medication errors.

      CMS lists it as corrected on April 7, 2025.

    • Citation F0880. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide and implement an infection prevention and control program.

      CMS lists it as corrected on April 7, 2025.

    See this home on CMS Care Compare

  16. 4 citations

    Fire safety inspection on March 13, 2025

    CMS lists this as a standard inspection.

    • Citation E0037. Severity F: potential for more than minimal harm, widespread.

      The rule CMS cited: Establish staff and initial training requirements.

      CMS lists it as corrected on April 23, 2025.

      CMS has cited this home for E0037 2 times since 2024.

    • Citation E0039. Severity F: potential for more than minimal harm, widespread.

      The rule CMS cited: Conduct testing and exercise requirements.

      CMS lists it as corrected on April 23, 2025.

    • Citation K0918. Severity F: potential for more than minimal harm, widespread.

      The rule CMS cited: Have generator or other power source capable of supplying service within 10 seconds.

      CMS lists it as corrected on April 23, 2025.

    • Citation K0321. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

      CMS lists it as corrected on April 23, 2025.

      CMS has cited this home for K0321 2 times since 2024.

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  17. Fine

    March 13, 2025 (1 year ago)

    CMS fine of $55,754 on March 13, 2025.

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  18. CMS update of February 26, 2025

    • Star rating

      The CMS staffing star rating changed from 1 of 5 to 2 of 5.

  19. 1 citation

    Health inspection on January 14, 2025

    CMS lists this as a complaint inspection.

    • Citation F0690. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

      CMS lists it as corrected on January 21, 2025.

    See this home on CMS Care Compare

  20. 1 citation

    Health inspection on December 24, 2024

    CMS lists this as a complaint inspection.

    • Citation F0689. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

      CMS lists it as corrected on January 3, 2025.

    See this home on CMS Care Compare

  21. 1 citation

    Health inspection on October 29, 2024

    CMS lists this as a complaint inspection.

    • Citation F0600. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

      CMS lists it as corrected on November 8, 2024.

      CMS has cited this home for F0600 3 times since 2024.

    See this home on CMS Care Compare

  22. 1 citation

    Health inspection on September 25, 2024

    CMS lists this as a complaint inspection.

    Severity J is the highest of CMS's four levels. CMS uses it when residents' health or safety is at serious risk right away.

    129 of 664 Illinois homes (19%) got a citation at the immediate jeopardy level in 2024.

    • Citation F0600. Severity J: immediate jeopardy, isolated.

      The rule CMS cited: Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

      CMS lists it as corrected on September 26, 2024.

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  23. Fine

    September 25, 2024 (2 years ago)

    CMS fine of $100,276 on September 25, 2024.

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  24. CMS update of August 29, 2024

    • Fine

      CMS changed the fine from February 29, 2024 from $26,410 to $17,167.

  25. CMS update of July 31, 2024

    • Star rating

      The CMS quality measures star rating changed from 2 of 5 to 1 of 5.

  26. CMS update of April 25, 2024

    • CMS abuse icon

      CMS added its abuse icon to this home.

  27. 6 citations

    Health inspection on March 28, 2024

    CMS lists this as a standard inspection.

    • Citation F0761. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

      CMS lists it as corrected on April 10, 2024.

    • Citation F0804. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

      CMS lists it as corrected on April 11, 2024.

    • Citation F0690. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

      CMS lists it as corrected on April 10, 2024.

    • Citation F0808. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

      CMS lists it as corrected on April 11, 2024.

    • Citation F0812. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

      CMS lists it as corrected on April 11, 2024.

    • Citation F0880. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide and implement an infection prevention and control program.

      CMS lists it as corrected on April 10, 2024.

    See this home on CMS Care Compare

  28. 2 citations

    Fire safety inspection on March 28, 2024

    CMS lists this as a standard inspection.

    • Citation E0037. Severity F: potential for more than minimal harm, widespread.

      The rule CMS cited: Establish staff and initial training requirements.

      CMS lists it as corrected on March 29, 2024.

    • Citation K0321. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

      CMS lists it as corrected on March 26, 2024.

    See this home on CMS Care Compare

  29. 1 citation

    Health inspection on February 29, 2024

    CMS lists this as a complaint inspection.

    Severity G is the second-highest of CMS's four levels. It means a resident was harmed.

    383 of 664 Illinois homes (58%) got a citation at the actual harm level in 2024.

    • Citation F0600. Severity G: actual harm, isolated.

      The rule CMS cited: Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

      CMS lists it as corrected on March 15, 2024.

    See this home on CMS Care Compare

  30. Fine

    February 29, 2024 (2 years ago)

    CMS fine of $17,167 on February 29, 2024.

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  31. CMS update of February 29, 2024

    • Ownership

      CMS no longer lists a chain for this home.

  32. CMS update of January 31, 2024

    • Star rating

      The CMS overall star rating changed from 2 of 5 to 1 of 5.

    • Star rating

      The CMS staffing star rating changed from 2 of 5 to 1 of 5.

    • Fine

      CMS changed the fine from February 16, 2023 from $20,000 to $13,000.

    • Fine

      CMS changed the fine from April 20, 2023 from $36,720 to $23,868.

  33. 2 citations

    Health inspection on November 14, 2023

    CMS lists this as a complaint inspection.

    • Citation F0689. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

      CMS lists it as corrected on November 28, 2023.

    • Citation F0804. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

      CMS lists it as corrected on November 28, 2023.

    See this home on CMS Care Compare

Owners and managers

CMS lists these owners and managers for this home. Names are as CMS writes them.

Questions

When was Regency Care last inspected?

CMS lists May 29, 2026 as the date of its most recent standard health inspection.

How many citations (violations) does Regency Care have?

CMS lists 40 health citations since November 14, 2023. CMS also calls these deficiencies.

Has Regency Care been fined?

CMS lists 4 fines in the past three years, $197,449 in total.

What is the CMS star rating of Regency Care?

Its CMS overall star rating is 1 of 5.

Is Regency Care a Special Focus Facility?

No. CMS does not list it as a Special Focus Facility or a candidate.

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