Nursing Home Alerts

Complete Care at Heritage LLC

7232 German Hill Road, Dundalk, MD 21222

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Complete Care at Heritage LLC is a nursing home in Dundalk, Maryland. This page lists the citations, fines and star ratings that CMS publishes for it. Each one has a date and a link to CMS.

This page uses data from the Centers for Medicare & Medicaid Services (CMS), published on October 28, 2026. CMS updates its data about once a month.

CMS star ratings

Facts from CMS

Phone
(410) 282-6310
Last standard health inspection
September 16, 2025 (1 year ago)
Certified beds
177
Residents per day, on average
146.6
Ownership type
For profit - Corporation
Legal business name
Complete Care at Heritage LLC
Chain
Complete Care
Takes part in
Medicare and Medicaid

More health citations than the Maryland average (74 vs 52).

Inspections, fines and changes

This list shows every citation and fine in CMS's current data, which covers about the last three years. It also shows changes CMS made to this home's ratings and records.

  1. 2 citations

    Health inspection on August 10, 2026

    CMS lists this as a complaint inspection.

    • Citation F0600. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

      CMS has cited this home for F0600 3 times since 2023.

    • Citation F0691. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

    See this home on CMS Care Compare

  2. 2 citations

    Fire safety inspection on July 6, 2026

    CMS lists this as a complaint inspection.

    • Citation K0100. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Meet other general requirements.

      CMS lists it as corrected on July 21, 2026.

    • Citation K0511. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Have properly installed electrical wiring and gas equipment.

      CMS lists it as corrected on July 21, 2026.

      CMS has cited this home for K0511 3 times since 2023.

    See this home on CMS Care Compare

  3. CMS update of April 29, 2026

    • CMS abuse icon

      CMS added its abuse icon to this home.

  4. 5 citations

    Health inspection on February 25, 2026

    CMS lists this as a complaint inspection.

    • Citation F0641. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Ensure each resident receives an accurate assessment.

      CMS lists it as corrected on March 31, 2026.

      CMS has cited this home for F0641 2 times since 2025.

    • Citation F0600. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    • Citation F0677. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide care and assistance to perform activities of daily living for any resident who is unable.

      CMS lists it as corrected on March 31, 2026.

      CMS has cited this home for F0677 2 times since 2025.

    • Citation F0684. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide appropriate treatment and care according to orders, resident’s preferences and goals.

      CMS lists it as corrected on March 31, 2026.

      CMS has cited this home for F0684 4 times since 2019.

    • Citation F0695. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide safe and appropriate respiratory care for a resident when needed.

      CMS lists it as corrected on March 31, 2026.

      CMS has cited this home for F0695 2 times since 2025.

    See this home on CMS Care Compare

  5. CMS update of February 25, 2026

    • CMS abuse icon

      CMS removed its abuse icon from this home.

  6. CMS update of January 14, 2026

    • Fine

      CMS changed the fine from February 26, 2025 from $92,510 to $60,132.

  7. 22 citations

    Health inspection on September 16, 2025

    CMS lists this as a standard inspection and a complaint inspection.

    • Citation F0584. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

      CMS lists it as corrected on October 29, 2025.

      CMS has cited this home for F0584 3 times since 2019.

    • Citation F0695. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Provide safe and appropriate respiratory care for a resident when needed.

      CMS lists it as corrected on October 29, 2025.

    • Citation F0726. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

      CMS lists it as corrected on October 29, 2025.

    • Citation F0880. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Provide and implement an infection prevention and control program.

      CMS lists it as corrected on October 29, 2025.

      CMS has cited this home for F0880 3 times since 2019.

    • Citation F0925. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

      CMS lists it as corrected on October 29, 2025.

      CMS has cited this home for F0925 2 times since 2023.

    • Citation F0578. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

      CMS lists it as corrected on October 29, 2025.

    • Citation F0609. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

      CMS lists it as corrected on October 29, 2025.

      CMS has cited this home for F0609 2 times since 2023.

    • Citation F0641. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure each resident receives an accurate assessment.

      CMS lists it as corrected on October 29, 2025.

    • Citation F0657. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

      CMS lists it as corrected on October 29, 2025.

      CMS has cited this home for F0657 2 times since 2023.

    • Citation F0658. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure services provided by the nursing facility meet professional standards of quality.

      CMS lists it as corrected on October 29, 2025.

      CMS has cited this home for F0658 2 times since 2023.

    • Citation F0676. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

      CMS lists it as corrected on October 29, 2025.

      CMS has cited this home for F0676 2 times since 2019.

    • Citation F0677. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide care and assistance to perform activities of daily living for any resident who is unable.

      CMS lists it as corrected on October 29, 2025.

    • Citation F0684. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide appropriate treatment and care according to orders, resident’s preferences and goals.

      CMS lists it as corrected on October 29, 2025.

    • Citation F0689. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

      CMS lists it as corrected on October 29, 2025.

      CMS has cited this home for F0689 2 times since 2023.

    • Citation F0692. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide enough food/fluids to maintain a resident's health.

      CMS lists it as corrected on October 29, 2025.

      CMS has cited this home for F0692 2 times since 2019.

    • Citation F0697. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide safe, appropriate pain management for a resident who requires such services.

      CMS lists it as corrected on October 29, 2025.

    • Citation F0761. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

      CMS lists it as corrected on October 29, 2025.

      CMS has cited this home for F0761 2 times since 2019.

    • Citation F0842. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

      CMS lists it as corrected on October 29, 2025.

      CMS has cited this home for F0842 3 times since 2019.

    • Citation F0883. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Develop and implement policies and procedures for flu and pneumonia vaccinations.

      CMS lists it as corrected on October 29, 2025.

    • Citation F0887. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

      CMS lists it as corrected on October 29, 2025.

    • Citation F0947. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

      CMS lists it as corrected on October 29, 2025.

      CMS has cited this home for F0947 2 times since 2023.

    • Citation F0732. Severity C: potential for minimal harm, widespread.

      The rule CMS cited: Post nurse staffing information every day.

      CMS lists it as corrected on October 29, 2025.

      CMS has cited this home for F0732 2 times since 2023.

    See this home on CMS Care Compare

  8. 7 citations

    Fire safety inspection on September 16, 2025

    CMS lists this as a standard inspection.

    • Citation K0345. Severity F: potential for more than minimal harm, widespread.

      The rule CMS cited: Have approved installation, maintenance and testing program for fire alarm systems.

      CMS lists it as corrected on December 29, 2025.

    • Citation K0761. Severity F: potential for more than minimal harm, widespread.

      The rule CMS cited: To conduct inspection, testing and maintenance of fire doors by qualified individuals.

      CMS lists it as corrected on December 29, 2025.

      CMS has cited this home for K0761 2 times since 2023.

    • Citation K0353. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Inspect, test, and maintain automatic sprinkler systems.

      CMS lists it as corrected on December 29, 2025.

      CMS has cited this home for K0353 2 times since 2023.

    • Citation K0511. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Have properly installed electrical wiring and gas equipment.

      CMS lists it as corrected on December 29, 2025.

    • Citation K0223. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

      CMS lists it as corrected on December 29, 2025.

    • Citation K0324. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide properly protected cooking facilities.

      CMS lists it as corrected on December 29, 2025.

      CMS has cited this home for K0324 2 times since 2023.

    • Citation K0521. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

      CMS lists it as corrected on December 29, 2025.

    See this home on CMS Care Compare

  9. 1 citation

    Health inspection on February 26, 2025

    CMS lists this as a complaint inspection.

    Severity J is the highest of CMS's four levels. CMS uses it when residents' health or safety is at serious risk right away.

    22 of 221 Maryland homes (10%) got a citation at the immediate jeopardy level in 2025.

    • Citation F0760. Severity J: immediate jeopardy, isolated.

      The rule CMS cited: Ensure that residents are free from significant medication errors.

      CMS lists it as corrected on May 2, 2025.

      CMS has cited this home for F0760 2 times since 2023.

    See this home on CMS Care Compare

  10. Fine

    February 26, 2025 (1 year ago)

    CMS fine of $60,132 on February 26, 2025.

    See this home on CMS Care Compare

  11. CMS update of February 26, 2025

    • Star rating

      The CMS overall star rating changed from 1 of 5 to 2 of 5. CMS changed how it scores this rating for many homes at once.

    • Star rating

      The CMS staffing star rating changed from 3 of 5 to 2 of 5.

    • Star rating

      The CMS quality measures star rating changed from 4 of 5 to 5 of 5. CMS changed how it scores this rating for many homes at once.

  12. CMS update of October 30, 2024

    • Star rating

      The CMS staffing star rating changed from 2 of 5 to 3 of 5.

  13. CMS update of April 25, 2024

    • Star rating

      The CMS overall star rating changed from 2 of 5 to 1 of 5.

    • Star rating

      The CMS quality measures star rating changed from 5 of 5 to 4 of 5.

  14. CMS update of January 31, 2024

    • Star rating

      The CMS health inspection star rating changed from 2 of 5 to 1 of 5.

    • Star rating

      The CMS quality measures star rating changed from 4 of 5 to 5 of 5.

    • CMS abuse icon

      CMS added its abuse icon to this home.

  15. 26 citations

    Health inspection on August 22, 2023

    CMS lists this as a standard inspection.

    Severity J is the highest of CMS's four levels. CMS uses it when residents' health or safety is at serious risk right away.

    8 of 221 Maryland homes (4%) got a citation at the immediate jeopardy level in 2023.

    • Citation F0689. Severity J: immediate jeopardy, isolated.

      The rule CMS cited: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

      CMS lists it as corrected on October 6, 2023.

    • Citation F0600. Severity G: actual harm, isolated.

      The rule CMS cited: Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

      CMS lists it as corrected on October 6, 2023.

    • Citation F0584. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

      CMS lists it as corrected on November 14, 2023.

    • Citation F0657. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

      CMS lists it as corrected on October 6, 2023.

    • Citation F0684. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Provide appropriate treatment and care according to orders, resident’s preferences and goals.

      CMS lists it as corrected on November 14, 2023.

    • Citation F0756. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

      CMS lists it as corrected on October 6, 2023.

      CMS has cited this home for F0756 2 times since 2019.

    • Citation F0759. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Ensure medication error rates are not 5 percent or greater.

      CMS lists it as corrected on October 6, 2023.

      CMS has cited this home for F0759 2 times since 2019.

    • Citation F0842. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

      CMS lists it as corrected on November 14, 2023.

    • Citation F0947. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

      CMS lists it as corrected on October 6, 2023.

    • Citation F0550. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

      CMS lists it as corrected on October 6, 2023.

      CMS has cited this home for F0550 2 times since 2019.

    • Citation F0557. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

      CMS lists it as corrected on October 6, 2023.

    • Citation F0580. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

      CMS lists it as corrected on October 6, 2023.

    • Citation F0604. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

      CMS lists it as corrected on October 6, 2023.

    • Citation F0609. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

      CMS lists it as corrected on October 6, 2023.

    • Citation F0610. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Respond appropriately to all alleged violations.

      CMS lists it as corrected on October 6, 2023.

    • Citation F0658. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure services provided by the nursing facility meet professional standards of quality.

      CMS lists it as corrected on October 6, 2023.

    • Citation F0700. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

      CMS lists it as corrected on October 6, 2023.

    • Citation F0728. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

      CMS lists it as corrected on October 6, 2023.

    • Citation F0732. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Post nurse staffing information every day.

      CMS lists it as corrected on October 6, 2023.

    • Citation F0758. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

      CMS lists it as corrected on November 14, 2023.

    • Citation F0760. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure that residents are free from significant medication errors.

      CMS lists it as corrected on October 6, 2023.

    • Citation F0812. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

      CMS lists it as corrected on November 14, 2023.

      CMS has cited this home for F0812 2 times since 2019.

    • Citation F0880. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide and implement an infection prevention and control program.

      CMS lists it as corrected on November 14, 2023.

    • Citation F0925. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

      CMS lists it as corrected on October 6, 2023.

    • Citation F0940. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Develop, implement, and/or maintain an effective training program for all new and existing staff members.

      CMS lists it as corrected on October 6, 2023.

    • Citation F0949. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide behavior health training consistent with the requirements and as determined by a facility assessment.

      CMS lists it as corrected on October 6, 2023.

    See this home on CMS Care Compare

  16. 10 citations

    Fire safety inspection on August 22, 2023

    CMS lists this as a standard inspection.

    • Citation K0324. Severity F: potential for more than minimal harm, widespread.

      The rule CMS cited: Provide properly protected cooking facilities.

      CMS lists it as corrected on September 10, 2023.

    • Citation K0341. Severity F: potential for more than minimal harm, widespread.

      The rule CMS cited: Install a fire alarm system that can be heard throughout the facility.

      CMS lists it as corrected on September 10, 2023.

    • Citation K0353. Severity F: potential for more than minimal harm, widespread.

      The rule CMS cited: Inspect, test, and maintain automatic sprinkler systems.

      CMS lists it as corrected on October 4, 2023.

    • Citation K0761. Severity F: potential for more than minimal harm, widespread.

      The rule CMS cited: To conduct inspection, testing and maintenance of fire doors by qualified individuals.

      CMS lists it as corrected on October 4, 2023.

    • Citation K0914. Severity F: potential for more than minimal harm, widespread.

      The rule CMS cited: Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

      CMS lists it as corrected on September 10, 2023.

    • Citation K0918. Severity F: potential for more than minimal harm, widespread.

      The rule CMS cited: Have generator or other power source capable of supplying service within 10 seconds.

      CMS lists it as corrected on October 4, 2023.

      CMS has cited this home for K0918 2 times since 2019.

    • Citation K0225. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Have stairways and smokeproof enclosures used as exits that meet safety requirements.

      CMS lists it as corrected on September 10, 2023.

    • Citation K0211. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Keep aisles, corridors, and exits free of obstruction in case of emergency.

      CMS lists it as corrected on September 10, 2023.

    • Citation K0511. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Have properly installed electrical wiring and gas equipment.

      CMS lists it as corrected on September 10, 2023.

    • Citation K0923. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Have proper medical gas storage and administration areas.

      CMS lists it as corrected on September 10, 2023.

      CMS has cited this home for K0923 2 times since 2019.

    See this home on CMS Care Compare

  17. 18 citations

    Health inspection on January 22, 2019

    CMS lists this as a standard inspection.

    • Citation F0812. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

      CMS lists it as corrected on March 8, 2019.

    • Citation F0550. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

      CMS lists it as corrected on March 8, 2019.

    • Citation F0561. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

      CMS lists it as corrected on March 8, 2019.

    • Citation F0584. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

      CMS lists it as corrected on March 8, 2019.

    • Citation F0625. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

      CMS lists it as corrected on March 8, 2019.

    • Citation F0656. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

      CMS lists it as corrected on March 8, 2019.

    • Citation F0676. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

      CMS lists it as corrected on March 8, 2019.

    • Citation F0684. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide appropriate treatment and care according to orders, resident’s preferences and goals.

      CMS lists it as corrected on March 8, 2019.

    • Citation F0686. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide appropriate pressure ulcer care and prevent new ulcers from developing.

      CMS lists it as corrected on March 8, 2019.

    • Citation F0692. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide enough food/fluids to maintain a resident's health.

      CMS lists it as corrected on March 8, 2019.

    • Citation F0711. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

      CMS lists it as corrected on March 8, 2019.

    • Citation F0730. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Observe each nurse aide's job performance and give regular training.

      CMS lists it as corrected on March 8, 2019.

    • Citation F0756. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

      CMS lists it as corrected on March 8, 2019.

    • Citation F0757. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure each resident’s drug regimen must be free from unnecessary drugs.

      CMS lists it as corrected on March 8, 2019.

    • Citation F0759. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure medication error rates are not 5 percent or greater.

      CMS lists it as corrected on March 8, 2019.

    • Citation F0761. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

      CMS lists it as corrected on March 8, 2019.

    • Citation F0842. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

      CMS lists it as corrected on March 8, 2019.

    • Citation F0880. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Provide and implement an infection prevention and control program.

      CMS lists it as corrected on March 8, 2019.

    See this home on CMS Care Compare

  18. 3 citations

    Fire safety inspection on January 22, 2019

    CMS lists this as a standard inspection.

    • Citation K0918. Severity F: potential for more than minimal harm, widespread.

      The rule CMS cited: Have generator or other power source capable of supplying service within 10 seconds.

      CMS lists it as corrected on April 15, 2019.

    • Citation K0923. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Have proper medical gas storage and administration areas.

      CMS lists it as corrected on April 15, 2019.

    • Citation K0741. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

      CMS lists it as corrected on April 15, 2019.

    See this home on CMS Care Compare

Owners and managers

CMS lists these owners and managers for this home. Names are as CMS writes them.

Questions

When was Complete Care at Heritage LLC last inspected?

CMS lists September 16, 2025 as the date of its most recent standard health inspection.

How many citations (violations) does Complete Care at Heritage LLC have?

CMS lists 74 health citations since January 22, 2019. CMS also calls these deficiencies.

Has Complete Care at Heritage LLC been fined?

CMS lists 1 fine in the past three years, $60,132 in total.

What is the CMS star rating of Complete Care at Heritage LLC?

Its CMS overall star rating is 2 of 5.

Is Complete Care at Heritage LLC a Special Focus Facility?

No. CMS does not list it as a Special Focus Facility or a candidate.