Massachusetts Veterans Home at Holyoke
110 Cherry Street, Holyoke, MA 01040
Massachusetts Veterans Home at Holyoke is a nursing home in Holyoke, Massachusetts. This page lists the citations, fines and star ratings that CMS publishes for it. Each one has a date and a link to CMS.
CMS star ratings
- 4 of 5CMS overall star rating
- 3 of 5CMS health inspection star rating
- 5 of 5CMS staffing star rating
- 3 of 5CMS quality measures star rating
Facts from CMS
- Phone
- (413) 552-4737
- Last standard health inspection
- June 9, 2026 (5 months ago)
- Certified beds
- 128
- Residents per day, on average
- 116.9
- Ownership type
- Government - State
- Legal business name
- The Commonwealth of Massachusetts
- Chain
- Not listed by CMS
- Takes part in
- Medicare and Medicaid
Fewer health citations than the Massachusetts average (9 vs 28).
Inspections, fines and changes
This list shows every citation and fine in CMS's current data, which covers about the last three years. It also shows changes CMS made to this home's ratings and records.
CMS update of October 28, 2026
Star rating
The CMS overall star rating changed from not rated by CMS to 4 of 5.
Star rating
The CMS health inspection star rating changed from not rated by CMS to 3 of 5.
Star rating
The CMS staffing star rating changed from not rated by CMS to 5 of 5.
Star rating
The CMS quality measures star rating changed from not rated by CMS to 3 of 5.
3 citations
Health inspection on June 9, 2026
CMS lists this as a standard inspection.
Citation F0700. Severity F: potential for more than minimal harm, widespread.
The rule CMS cited:
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
CMS lists it as corrected on July 8, 2026.
Citation F0921. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
CMS lists it as corrected on June 19, 2026.
Citation F0628. Severity B: potential for minimal harm, pattern.
The rule CMS cited:
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
CMS lists it as corrected on June 15, 2026.
CMS update of November 20, 2025
Listing
This home now appears in CMS data.
6 citations
Health inspection on February 28, 2025
CMS lists this as a standard inspection.
Citation F0585. Severity E: potential for more than minimal harm, pattern.
The rule CMS cited:
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
CMS lists it as corrected on April 14, 2025.
Citation F0948. Severity E: potential for more than minimal harm, pattern.
The rule CMS cited:
Ensure that paid feeding assistants have the training they need.
CMS lists it as corrected on April 14, 2025.
Citation F0550. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
CMS lists it as corrected on April 14, 2025.
Citation F0658. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
Ensure services provided by the nursing facility meet professional standards of quality.
CMS lists it as corrected on April 14, 2025.
Citation F0692. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
Provide enough food/fluids to maintain a resident's health.
CMS lists it as corrected on April 14, 2025.
Citation F0880. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
Provide and implement an infection prevention and control program.
CMS lists it as corrected on April 14, 2025.
Owners and managers
CMS lists these owners and managers for this home. Names are as CMS writes them.
- THE COMMONWEALTH OF MASSACHUSETTSOperational/managerial control · not applicable · since 05/06/2025
- DIETZEN, DIANEOperational/managerial control · not applicable · since 05/06/2025
- LAZO, MICHAELOperational/managerial control · not applicable · since 05/06/2025
- SANTIAGO, JONOperational/managerial control · not applicable · since 05/06/2025
Questions
When was Massachusetts Veterans Home at Holyoke last inspected?
CMS lists June 9, 2026 as the date of its most recent standard health inspection.
How many citations (violations) does Massachusetts Veterans Home at Holyoke have?
CMS lists 9 health citations since February 28, 2025. CMS also calls these deficiencies.
Has Massachusetts Veterans Home at Holyoke been fined?
CMS lists no fines for this home in the past three years.
What is the CMS star rating of Massachusetts Veterans Home at Holyoke?
Its CMS overall star rating is 4 of 5.
Is Massachusetts Veterans Home at Holyoke a Special Focus Facility?
No. CMS does not list it as a Special Focus Facility or a candidate.