Hackett Hill Healthcare Center
191 Hackett Hill Road, Manchester, NH 03102
Hackett Hill Healthcare Center is a nursing home in Manchester, New Hampshire. This page lists the citations, fines and star ratings that CMS publishes for it. Each one has a date and a link to CMS.
CMS star ratings
- 2 of 5CMS overall star rating
- 1 of 5CMS health inspection star rating
- 4 of 5CMS staffing star rating
- 5 of 5CMS quality measures star rating
Facts from CMS
- Phone
- (603) 668-8161
- Last standard health inspection
- April 24, 2026 (6 months ago)
- Certified beds
- 70
- Residents per day, on average
- 62.2
- Ownership type
- For profit - Corporation
- Legal business name
- 191 Hackett Hill Road Operations LLC
- Chain
- Genesis Healthcare
- Takes part in
- Medicare and Medicaid
More health citations than the New Hampshire average (15 vs 13).
Inspections, fines and changes
This list shows every citation and fine in CMS's current data, which covers about the last three years. It also shows changes CMS made to this home's ratings and records.
CMS update of July 29, 2026
Star rating
The CMS overall star rating changed from 3 of 5 to 2 of 5.
Star rating
The CMS health inspection star rating changed from 2 of 5 to 1 of 5.
CMS update of June 24, 2026
Star rating
The CMS overall star rating changed from 2 of 5 to 3 of 5.
Star rating
The CMS health inspection star rating changed from 1 of 5 to 2 of 5.
CMS update of April 29, 2026
Star rating
The CMS staffing star rating changed from 3 of 5 to 4 of 5.
Fine
CMS changed the fine from December 17, 2025 from $12,735 to $8,278.
3 citations
Health inspection on April 24, 2026
CMS lists this as a standard inspection.
Citation F0880. Severity F: potential for more than minimal harm, widespread.
The rule CMS cited:
Provide and implement an infection prevention and control program.
CMS lists it as corrected on June 17, 2026.
CMS has cited this home for F0880 3 times since 2025.
Citation F0658. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
Ensure services provided by the nursing facility meet professional standards of quality.
CMS lists it as corrected on May 26, 2026.
CMS has cited this home for F0658 2 times since 2025.
Citation F0687. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
Provide appropriate foot care.
CMS lists it as corrected on May 22, 2026.
CMS update of February 25, 2026
Star rating
The CMS overall star rating changed from 3 of 5 to 2 of 5.
Star rating
The CMS health inspection star rating changed from 3 of 5 to 1 of 5.
Star rating
The CMS quality measures star rating changed from 4 of 5 to 5 of 5.
2 citations
Health inspection on December 17, 2025
CMS lists this as a complaint inspection.
Severity G is the second-highest of CMS's four levels. It means a resident was harmed.
3 of 73 New Hampshire homes (4%) got a citation at the actual harm level in 2025.
Citation F0635. Severity G: actual harm, isolated.
The rule CMS cited:
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
CMS lists it as corrected on November 14, 2025.
Citation F0880. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
Provide and implement an infection prevention and control program.
CMS lists it as corrected on February 9, 2026.
Fine
December 17, 2025 (10 months ago)
CMS fine of $8,278 on December 17, 2025.
CMS update of July 30, 2025
Star rating
The CMS overall star rating changed from 4 of 5 to 3 of 5. CMS changed how it scores this rating for many homes at once.
Star rating
The CMS health inspection star rating changed from 4 of 5 to 3 of 5. CMS changed how it scores this rating for many homes at once.
Star rating
The CMS quality measures star rating changed from 3 of 5 to 4 of 5.
5 citations
Health inspection on March 13, 2025
CMS lists this as a standard inspection.
Citation F0552. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
Ensure that residents are fully informed and understand their health status, care and treatments.
CMS lists it as corrected on April 15, 2025.
Citation F0658. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
Ensure services provided by the nursing facility meet professional standards of quality.
CMS lists it as corrected on April 22, 2025.
Citation F0880. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
Provide and implement an infection prevention and control program.
CMS lists it as corrected on April 22, 2025.
Citation F0908. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
Keep all essential equipment working safely.
CMS lists it as corrected on April 22, 2025.
Citation F0582. Severity B: potential for minimal harm, pattern.
The rule CMS cited:
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
CMS lists it as corrected on April 15, 2025.
1 citation
Fire safety inspection on March 13, 2025
CMS lists this as a standard inspection.
Citation K0353. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
Inspect, test, and maintain automatic sprinkler systems.
CMS lists it as corrected on April 2, 2025.
CMS update of February 26, 2025
Star rating
The CMS quality measures star rating changed from 2 of 5 to 3 of 5. CMS changed how it scores this rating for many homes at once.
CMS update of October 30, 2024
Star rating
The CMS staffing star rating changed from 4 of 5 to 3 of 5.
Star rating
The CMS quality measures star rating changed from 3 of 5 to 2 of 5.
CMS update of June 26, 2024
Star rating
The CMS overall star rating changed from 3 of 5 to 4 of 5.
Star rating
The CMS health inspection star rating changed from 3 of 5 to 4 of 5.
4 citations
Health inspection on April 2, 2024
CMS lists this as a standard inspection.
Citation F0684. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
CMS lists it as corrected on April 29, 2024.
Citation F0759. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
Ensure medication error rates are not 5 percent or greater.
CMS lists it as corrected on April 24, 2024.
Citation F0761. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
CMS lists it as corrected on April 19, 2024.
Citation F0685. Severity B: potential for minimal harm, pattern.
The rule CMS cited:
Assist a resident in gaining access to vision and hearing services.
CMS lists it as corrected on April 29, 2024.
CMS update of January 31, 2024
Star rating
The CMS quality measures star rating changed from 4 of 5 to 3 of 5.
1 citation
Health inspection on January 9, 2024
CMS lists this as a complaint inspection.
Citation F0732. Severity B: potential for minimal harm, pattern.
The rule CMS cited:
Post nurse staffing information every day.
CMS lists it as corrected on February 2, 2024.
Owners and managers
CMS lists these owners and managers for this home. Names are as CMS writes them.
- 191 HACKETT HILL ROAD OPERATIONS LLC5% or greater direct ownership interest · 100% · since 11/01/2014
- FC-GEN OPERATIONS INVESTMENT LLC5% or greater indirect ownership interest · no percentage provided · since 12/01/2012
- GEN OPERATIONS I LLC5% or greater indirect ownership interest · no percentage provided · since 12/01/2012
- GEN OPERATIONS II LLC5% or greater indirect ownership interest · no percentage provided · since 12/01/2012
- GENESIS HEALTHCARE INC5% or greater indirect ownership interest · no percentage provided · since 03/02/2015
- GENESIS HEALTHCARE LLC5% or greater indirect ownership interest · no percentage provided · since 12/01/2012
- GENESIS HOLDINGS LLC5% or greater indirect ownership interest · no percentage provided · since 03/02/2015
- GENESIS NH HOLDINGS LLC5% or greater indirect ownership interest · no percentage provided · since 11/01/2014
- GENESIS OPERATIONS LLC5% or greater indirect ownership interest · no percentage provided · since 11/01/2014
- GHC HOLDINGS LLC5% or greater indirect ownership interest · no percentage provided · since 12/01/2012
- SUN HEALTHCARE GROUP INC5% or greater indirect ownership interest · no percentage provided · since 03/02/2015
- WHITMAN, ARNOLD5% or greater indirect ownership interest · no percentage provided · since 12/01/2012
- CULLEROT, ELIZABETHOperational/managerial control · not applicable · since 06/01/2024
- OJUTALAYO, AYOBAMIOperational/managerial control · not applicable · since 06/01/2024
Questions
When was Hackett Hill Healthcare Center last inspected?
CMS lists April 24, 2026 as the date of its most recent standard health inspection.
How many citations (violations) does Hackett Hill Healthcare Center have?
CMS lists 15 health citations since January 9, 2024. CMS also calls these deficiencies.
Has Hackett Hill Healthcare Center been fined?
CMS lists 1 fine in the past three years, $8,278 in total.
What is the CMS star rating of Hackett Hill Healthcare Center?
Its CMS overall star rating is 2 of 5.
Is Hackett Hill Healthcare Center a Special Focus Facility?
No. CMS does not list it as a Special Focus Facility or a candidate.