Holy Cross Health Center
357 Island Pond Road, Manchester, NH 03109
Holy Cross Health Center is a nursing home in Manchester, New Hampshire. This page lists the citations, fines and star ratings that CMS publishes for it. Each one has a date and a link to CMS.
At a glance
- CMS overall star rating5 of 5
- Last standard health inspectionFebruary 25, 2026 (8 months ago)
- Health citations since January 3, 20252 (New Hampshire average 13)
- Fines in the past three yearsNone listed by CMS
- CMS flagsNone listed by CMS
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One email per CMS update, only when something changed: a new citation, a fine, a star rating change, a new owner. Early access follows one home per address.
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CMS flags
CMS does not list this home as a Special Focus Facility or a candidate. CMS does not show an abuse icon for it. CMS lists no change of ownership in the past 12 months.
Inspections, fines and changes
This list shows every citation and fine in CMS's current data, which covers about the last three years. It also shows changes CMS made to this home's ratings and records.
CMS update of October 28, 2026
Star rating
The CMS quality measures star rating changed from 3 of 5 to 2 of 5.
CMS update of July 29, 2026
Star rating
The CMS quality measures star rating changed from 4 of 5 to 3 of 5.
CMS update of June 24, 2026
Star rating
The CMS health inspection star rating changed from 5 of 5 to 4 of 5.
Health inspection on February 25, 2026
1 citationCMS lists this as a standard inspection.
Show the 1 citation
Citation F0812. Severity F: potential for more than minimal harm, widespread.
The rule CMS cited:
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
CMS lists it as corrected on March 11, 2026.
Fire safety inspection on February 25, 2026
3 citationsCMS lists this as a standard inspection.
Show the 3 citations
Citation K0913. Severity F: potential for more than minimal harm, widespread.
The rule CMS cited:
Ensure operating rooms are properly protected and written records are maintained and available for inspection.
CMS lists it as corrected on March 11, 2026.
Citation K0914. Severity F: potential for more than minimal harm, widespread.
The rule CMS cited:
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
CMS lists it as corrected on March 11, 2026.
Citation K0918. Severity C: potential for minimal harm, widespread.
The rule CMS cited:
Have generator or other power source capable of supplying service within 10 seconds.
CMS lists it as corrected on March 11, 2026.
CMS has cited this home for K0918 2 times since 2024.
CMS update of July 30, 2025
Star rating
The CMS staffing star rating changed from 4 of 5 to 5 of 5.
Star rating
The CMS quality measures star rating changed from 3 of 5 to 4 of 5.
CMS update of April 30, 2025
Star rating
The CMS overall star rating changed from 4 of 5 to 5 of 5.
Star rating
The CMS quality measures star rating changed from 1 of 5 to 3 of 5.
Staffing
Total nurse staffing reported to CMS went from 5.5 to 4.8 hours per resident per day.
CMS update of February 26, 2025
Star rating
The CMS overall star rating changed from 5 of 5 to 4 of 5. CMS changed how it scores this rating for many homes at once.
Star rating
The CMS quality measures star rating changed from 2 of 5 to 1 of 5. CMS changed how it scores this rating for many homes at once.
Health inspection on January 3, 2025
1 citationCMS lists this as a standard inspection.
Show the 1 citation
Citation F0868. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
CMS lists it as corrected on January 29, 2025.
Fire safety inspection on January 3, 2025
3 citationsCMS lists this as a standard inspection.
Show the 3 citations
Citation K0372. Severity E: potential for more than minimal harm, pattern.
The rule CMS cited:
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
CMS lists it as corrected on January 31, 2025.
Citation K0291. Severity C: potential for minimal harm, widespread.
The rule CMS cited:
Install emergency lighting that can last at least 1 1/2 hours.
CMS lists it as corrected on January 31, 2025.
Citation K0293. Severity C: potential for minimal harm, widespread.
The rule CMS cited:
Have properly located and lighted "Exit" signs.
CMS lists it as corrected on January 31, 2025.
CMS update of October 30, 2024
Star rating
The CMS overall star rating changed from 4 of 5 to 5 of 5.
Star rating
The CMS staffing star rating changed from 1 of 5 to 4 of 5.
Star rating
The CMS quality measures star rating changed from 3 of 5 to 2 of 5.
CMS update of July 31, 2024
Star rating
The CMS overall star rating changed from 5 of 5 to 4 of 5.
Star rating
The CMS staffing star rating changed from 5 of 5 to 1 of 5. CMS changed how it scores this rating for many homes at once.
Star rating
The CMS quality measures star rating changed from 2 of 5 to 3 of 5.
CMS update of April 25, 2024
Star rating
The CMS overall star rating changed from 4 of 5 to 5 of 5.
Star rating
The CMS health inspection star rating changed from 3 of 5 to 5 of 5.
Fire safety inspection on January 31, 2024
5 citationsCMS lists this as a standard inspection.
Show the 5 citations
Citation K0353. Severity E: potential for more than minimal harm, pattern.
The rule CMS cited:
Inspect, test, and maintain automatic sprinkler systems.
CMS lists it as corrected on March 22, 2024.
Citation K0916. Severity E: potential for more than minimal harm, pattern.
The rule CMS cited:
Have a battery powered remote alarm panel in a location accessible by operating personnel.
CMS lists it as corrected on March 22, 2024.
Citation K0918. Severity E: potential for more than minimal harm, pattern.
The rule CMS cited:
Have generator or other power source capable of supplying service within 10 seconds.
CMS lists it as corrected on March 22, 2024.
Citation K0324. Severity D: potential for more than minimal harm, isolated.
The rule CMS cited:
Provide properly protected cooking facilities.
CMS lists it as corrected on March 22, 2024.
Citation K0355. Severity C: potential for minimal harm, widespread.
The rule CMS cited:
Properly select, install, inspect, or maintain portable fire extinguishes.
CMS lists it as corrected on March 22, 2024.
CMS star ratings
- 5 of 5CMS overall star rating
- 4 of 5CMS health inspection star rating
- 5 of 5CMS staffing star rating
- 2 of 5CMS quality measures star rating
Facts from CMS
- Phone
- (603) 628-3550
- Last standard health inspection
- February 25, 2026 (8 months ago)
- Certified beds
- 40
- Residents per day, on average
- 23
- Ownership type
- Non profit - Church related
- Legal business name
- Holy Cross Health Center INC
- Chain
- Not listed by CMS
- Takes part in
- Medicare and Medicaid
Fewer health citations than the New Hampshire average (2 vs 13).
Owners and managers
CMS lists these owners and managers for this home. Names are as CMS writes them.
- SISTERS OF HOLY CROSS, INC./U.S. REGION5% or greater direct ownership interest · 100% · since 05/11/1995
- COULOMBE, KELLIOperational/managerial control · not applicable · since 02/22/2022
- DINARDO, SUSANOperational/managerial control · not applicable · since 11/19/2013
- EAFRATI, JODYOperational/managerial control · not applicable · since 01/05/2004
- FARRA, RAPHAELOperational/managerial control · not applicable · since 03/01/2018
Show 6 more
- FRASER, STEPHANIEOperational/managerial control · not applicable · since 02/26/2014
- ISHAK, VICTOROperational/managerial control · not applicable · since 12/01/2008
- OLIVEIRA, JESSICAOperational/managerial control · not applicable · since 07/15/2022
- OSIEK, STEFANIEOperational/managerial control · not applicable · since 04/01/2021
- PHILLIPS, BONNIOperational/managerial control · not applicable · since 04/27/2018
- RENFER, LAURAOperational/managerial control · not applicable · since 01/09/2001
Questions
When was Holy Cross Health Center last inspected?
CMS lists February 25, 2026 as the date of its most recent standard health inspection.
How many citations (violations) does Holy Cross Health Center have?
CMS lists 2 health citations since January 3, 2025. CMS also calls these deficiencies.
Has Holy Cross Health Center been fined?
CMS lists no fines for this home in the past three years.
What is the CMS star rating of Holy Cross Health Center?
Its CMS overall star rating is 5 of 5.
Is Holy Cross Health Center a Special Focus Facility?
No. CMS does not list it as a Special Focus Facility or a candidate.