Nursing Home Alerts

Villa Crest Nursing and Retirement Center

1276 Hanover Street, Manchester, NH 03104

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Villa Crest Nursing and Retirement Center is a nursing home in Manchester, New Hampshire. This page lists the citations, fines and star ratings that CMS publishes for it. Each one has a date and a link to CMS.

This page uses data from the Centers for Medicare & Medicaid Services (CMS), published on October 28, 2026. CMS updates its data about once a month.

CMS star ratings

Facts from CMS

Phone
(603) 622-3262
Last standard health inspection
August 6, 2026 (3 months ago)
Certified beds
126
Residents per day, on average
120.9
Ownership type
For profit - Limited Liability company
Legal business name
Bh Villa Crest LLC
Chain
Not listed by CMS
Takes part in
Medicare and Medicaid

Fewer health citations than the New Hampshire average (7 vs 13).

Inspections, fines and changes

This list shows every citation and fine in CMS's current data, which covers about the last three years. It also shows changes CMS made to this home's ratings and records.

  1. CMS update of October 28, 2026

    • Star rating

      The CMS overall star rating changed from 4 of 5 to 3 of 5.

    • Star rating

      The CMS health inspection star rating changed from 4 of 5 to 3 of 5.

  2. 2 citations

    Health inspection on August 6, 2026

    CMS lists this as a standard inspection.

    • Citation F0880. Severity F: potential for more than minimal harm, widespread.

      The rule CMS cited: Provide and implement an infection prevention and control program.

      CMS lists it as corrected on August 17, 2026.

      CMS has cited this home for F0880 2 times since 2024.

    • Citation F0761. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

      CMS lists it as corrected on August 19, 2026.

    See this home on CMS Care Compare

  3. 2 citations

    Fire safety inspection on August 6, 2026

    CMS lists this as a standard inspection.

    • Citation K0363. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Install corridor and hallway doors that block smoke.

      CMS lists it as corrected on September 2, 2026.

    • Citation K0761. Severity C: potential for minimal harm, widespread.

      The rule CMS cited: To conduct inspection, testing and maintenance of fire doors by qualified individuals.

      CMS lists it as corrected on September 2, 2026.

    See this home on CMS Care Compare

  4. CMS update of July 29, 2026

    • Star rating

      The CMS overall star rating changed from 5 of 5 to 4 of 5.

    • Star rating

      The CMS staffing star rating changed from 4 of 5 to 3 of 5.

    • Star rating

      The CMS quality measures star rating changed from 5 of 5 to 4 of 5.

    • Staffing

      Total nurse staffing reported to CMS went from 4.0 to 3.4 hours per resident per day.

  5. CMS update of November 20, 2025

    • Star rating

      The CMS overall star rating changed from 4 of 5 to 5 of 5. CMS changed how it scores this rating for many homes at once.

    • Star rating

      The CMS health inspection star rating changed from 3 of 5 to 4 of 5. CMS changed how it scores this rating for many homes at once.

  6. 2 citations

    Health inspection on July 31, 2025

    CMS lists this as a standard inspection.

    • Citation F0812. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

      CMS lists it as corrected on September 2, 2025.

    • Citation F0605. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

      CMS lists it as corrected on August 30, 2025.

    See this home on CMS Care Compare

  7. 5 citations

    Fire safety inspection on July 31, 2025

    CMS lists this as a standard inspection.

    • Citation K0353. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Inspect, test, and maintain automatic sprinkler systems.

      CMS lists it as corrected on September 12, 2025.

    • Citation K0918. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Have generator or other power source capable of supplying service within 10 seconds.

      CMS lists it as corrected on September 12, 2025.

      CMS has cited this home for K0918 2 times since 2024.

    • Citation K0325. Severity C: potential for minimal harm, widespread.

      The rule CMS cited: Have properly installed hallway dispensers for alcohol-based hand rub.

      CMS lists it as corrected on August 20, 2025.

    • Citation K0712. Severity C: potential for minimal harm, widespread.

      The rule CMS cited: Have simulated fire drills held at unexpected times.

      CMS lists it as corrected on August 30, 2025.

    • Citation K0923. Severity C: potential for minimal harm, widespread.

      The rule CMS cited: Have proper medical gas storage and administration areas.

      CMS lists it as corrected on August 20, 2025.

    See this home on CMS Care Compare

  8. CMS update of July 30, 2025

    • Star rating

      The CMS health inspection star rating changed from 4 of 5 to 3 of 5. CMS changed how it scores this rating for many homes at once.

    • Star rating

      The CMS staffing star rating changed from 2 of 5 to 4 of 5.

    • Star rating

      The CMS quality measures star rating changed from 4 of 5 to 5 of 5.

  9. CMS update of April 30, 2025

    • Star rating

      The CMS staffing star rating changed from 3 of 5 to 2 of 5.

  10. CMS update of October 30, 2024

    • Star rating

      The CMS staffing star rating changed from 2 of 5 to 3 of 5.

  11. CMS update of July 31, 2024

    • Star rating

      The CMS staffing star rating changed from 3 of 5 to 2 of 5. CMS changed how it scores this rating for many homes at once.

  12. 3 citations

    Health inspection on June 20, 2024

    CMS lists this as a standard inspection.

    • Citation F0880. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Provide and implement an infection prevention and control program.

      CMS lists it as corrected on June 25, 2024.

    • Citation F0658. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Ensure services provided by the nursing facility meet professional standards of quality.

      CMS lists it as corrected on July 26, 2024.

    • Citation F0758. Severity D: potential for more than minimal harm, isolated.

      The rule CMS cited: Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

      CMS lists it as corrected on July 12, 2024.

    See this home on CMS Care Compare

  13. 1 citation

    Fire safety inspection on June 20, 2024

    CMS lists this as a standard inspection.

    • Citation K0918. Severity E: potential for more than minimal harm, pattern.

      The rule CMS cited: Have generator or other power source capable of supplying service within 10 seconds.

      CMS lists it as corrected on July 8, 2024.

    See this home on CMS Care Compare

  14. CMS update of April 25, 2024

    • Star rating

      The CMS overall star rating changed from 5 of 5 to 4 of 5.

    • Star rating

      The CMS staffing star rating changed from 2 of 5 to 3 of 5.

    • Star rating

      The CMS quality measures star rating changed from 5 of 5 to 4 of 5.

Owners and managers

CMS lists these owners and managers for this home. Names are as CMS writes them.

Questions

When was Villa Crest Nursing and Retirement Center last inspected?

CMS lists August 6, 2026 as the date of its most recent standard health inspection.

How many citations (violations) does Villa Crest Nursing and Retirement Center have?

CMS lists 7 health citations since June 20, 2024. CMS also calls these deficiencies.

Has Villa Crest Nursing and Retirement Center been fined?

CMS lists no fines for this home in the past three years.

What is the CMS star rating of Villa Crest Nursing and Retirement Center?

Its CMS overall star rating is 3 of 5.

Is Villa Crest Nursing and Retirement Center a Special Focus Facility?

No. CMS does not list it as a Special Focus Facility or a candidate.

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